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| KPP - the basics |
| Who are the people? |
| What are their needs? |
| How well are they being met? |
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| KPP has five easy stages |
| |  | choosing the people to plan for |
| | choosing the needs to plan for |
| | finding out how well those needs are met now |
| | writing down successes and solutions for problems |
| | measuring what happens. |
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| Who are the people? |
| | | long-term (two years or more since first contact) is more relevant than 'high needs' or diagnosis - it includes all stages of recovery |
| | this is usually about 0.5% of the adult population |
| | it's a small number of people - who are usually well-known to staff |
| | it's about the size of a school roll |
| | the membership does not change greatly from one year to the next. |
| Or choose the group of service users who most need their needs looked at, now, and start with them. |
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| What are their needs? |
| | In developing KPP, we gained agreement - among staff, service users and families - about what a good service should look like. |
| | A good service would have ten 'key features' - five relate to individuals, five to the system. |
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| Personal |
| | | guaranteed access - and recognition on re-entry |
| | health advice |
| | social support: work, housing, education |
| | anticipating crisis |
| | personal review |
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| System |
| | | a focus on personal growth and self management |
| | accountability by the team |
| | co-ordination point for health and social support |
| | contact come what may |
| | evaluation of the system |
|
| | Because KPP is flexible, you don't have to measure all of these at once! Start with the areas of need that are of most concern - now. |
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| How do we find out how well these needs are met for these people? |
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| Interviews with case workers |
| | | take about 30 minutes |
| | get the case workers' impressions of |
| | success stories |
| | areas for improvement between services |
| | gaps in provision |
| | improvements that would help some of their clients. |
|
| | A picture builds of the priorities for the service user group you have selected. |
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| What happens next? |
| A draft planning statement is produced - that is short, simple and purposeful: |
| | | 10 sides the limit: the fewer the better, highlighting |
| | successes |
| | areas for attention and remedies. |
| | no more than 5 recommendations that are person focussed, such as |
| | 6 people will have better accommodation |
| | a detailed study of work opportunities will be made. |
|
| | Stakeholders, including the team and service users, should be able to verify or question the contents, and comment on or contribute to the plan. |
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| And then? |
| | | measure the results of the year one plan - in actual outcomes. |
| | did service users get what the plan intended, such as more with work, more suitable medication, fewer admissions, better housing etc? |
| | and then repeat the process........... |
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| | Practice, year on year, sharpens the information and makes it ever more accurate - increasingly it can be routinely collected. |
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